bolaku Terms of Use

We at bolaku operate an online sports and gaming platform available to members in supported jurisdictions across Indonesia. When you join bolaku, you agree to a set of conditions that protect both your account and our platform's integrity. This document outlines what we undertake to do, what we require from you, and how we handle disputes or questions about your account.

Our terms aren't designed to obscure — we keep them straightforward. If anything is unclear as you read, our support team is available through the in-app chat to explain further. You can reach us during business hours in both English and Indonesian, so language isn't a barrier to understanding how bolaku works.

Account Conditions & Eligibility on bolaku

To open a bolaku account, you must be at least 18 years old and reside in a jurisdiction where our services are legally available. Members across Jakarta, Surabaya, Bandung, Medan, and Semarang can access bolaku, though the scope of our services depends on local regulations in your area. When you create your account, you provide accurate personal details and undergo KYC verification — uploading a government-issued ID and proof of address. We review these documents within 1–3 business days.

Your account is for personal use only. You cannot share login credentials, transfer account ownership, or use bolaku through automated scripts or bots. If we detect multiple accounts linked to the same person or suspicious activity patterns, we reserve the right to suspend accounts pending review. This protection works both ways — it keeps your account secure and keeps the platform fair for all members.

Deposits, Withdrawals & Our Payment Policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Once you've verified your account, you can deposit and withdraw at any time. Deposits are credited within minutes; withdrawals are processed within 24 hours under normal circumstances. During high-traffic periods — like matchdays during Liga 1 season or around Idul Fitri — processing may take slightly longer, but we always communicate delays clearly through your account dashboard.

We do not charge withdrawal fees, though your bank or payment provider may apply their own charges. When you request a withdrawal, our review system checks your account for compliance concerns. This is standard practice and protects both you and bolaku. If our team has questions about a withdrawal request, we contact you through in-app support to clarify. You're not locked out of your account during this review — you can continue using bolaku normally.

Bonus Terms & Promotion Eligibility

When you join bolaku, you may be eligible for a welcome promotion. The exact terms depend on your region and payment method, and we display them fully before you claim anything. There are no hidden playthrough requirements or surprise conditions. Once claimed, welcome promotions cannot be claimed again on the same account. Some promotions require a minimum deposit or account age, and we always communicate these upfront.

Beyond your welcome offer, you earn weekly cashback and referral rewards based on verified activity. Cashback is never guaranteed — it depends on your platform engagement and tier level. Referral rewards require that both you and your referred friend complete account verification and meet activity windows. We review referral claims to prevent fraud, which may take a few days. If a referral doesn't qualify, we explain why through your account dashboard.

Data Protection & Account Security on bolaku

We protect your personal data using SSL encryption and secure servers. We never store passwords in plain text, and we don't share your data with third parties without your consent, except where required by law. Your KYC documents are encrypted and retained only as long as necessary to maintain compliance. After your account closes, we securely delete your personal information within a defined retention window.

You're responsible for keeping your login credentials confidential. If you suspect unauthorised access, reset your password immediately or contact our support team. We recommend enabling two-factor authentication on your account for an extra security layer. Our support team never asks for your password — if someone claiming to be from bolaku requests it, that's a security threat you should report immediately.

Account closure

You can close your bolaku account at any time through your account settings. Any remaining balance must be withdrawn before closure.

Dispute resolution

If you have a dispute about a transaction or promotion, contact our support team in-app. We respond within 48 business hours and work to resolve issues fairly.

Jurisdiction notice

bolaku operates under the laws of the jurisdictions where our services are legally available. Services may be restricted in certain regions; it's your responsibility to verify local law compliance.

Our Policy on Fair Use & Account Integrity

We monitor bolaku accounts for patterns that violate our terms — including collusion, bonus abuse, or using multiple accounts to claim repeated welcome offers. If we detect such activity, we reserve the right to suspend or close accounts, forfeit bonuses, or withhold withdrawals pending review. This policy exists to protect all members and ensure bolaku remains a fair platform.

We also enforce geographic restrictions. bolaku operates only where local law permits. If you access bolaku from a jurisdiction where we don't operate, or if you misrepresent your location during signup, your account may be suspended. This is a compliance requirement we must enforce consistently.

These terms can be updated at any time. We notify members of material changes through your account dashboard at least 7 days before they take effect. Continued use of bolaku after a policy update means you accept the new terms. If you disagree with a change, you can close your account without penalty. Our goal is transparency — you always know what you're agreeing to, and we listen when members have concerns about how bolaku operates.